Eluru District Implements QR-Based Feedback to Audit Public Grievance Efficiency
District Collector K. Vetri Selvi has launched a digital feedback mechanism to evaluate the Public Grievance Redressal System. Citizens can now rate administrative services via QR codes at government centers.
Key takeaways
- Eluru District Collector K. Vetri Selvi introduced QR codes at district and mandal-level centers to collect instant feedback on grievance services.
- The digital feedback mechanism is designed to improve transparency and assess public satisfaction with the Public Grievance Redressal System.
- Citizens can track their petition status by calling the toll-free number 1100 or attending Monday grievance sessions at the Collectorate.
- Official directives require QR codes to be prominently displayed on notice boards, help desks, and at entry and exit points for easy access.
Digitizing Administrative Accountability
In a move to increase transparency within the Public Grievance Redressal System (PGRS), Eluru District Collector K. Vetri Selvi announced on Sunday that citizens can now submit instant feedback through mobile technology. The administration has integrated QR codes at district and mandal-level centers, allowing visitors to rate their experience directly through the official PGRS portal. This initiative aims to provide the state government with a data-driven assessment of public satisfaction and service bottlenecks.
Deployment and Accessibility
Authorities have received instructions to place these digital access points in high-traffic zones to maximize participation. The Collector specified several locations for the rollout:
- Entry and exit points of all grievance centers.
- Notice boards and help desks.
- Complaint counters and public waiting areas.
Ms. Selvi directed officials to ensure that the printed codes remain clearly visible and accessible to all visitors. This system enables the government to maintain a continuous loop of performance evaluation, moving away from static reporting toward a dynamic, citizen-centric model.
Expanding Service Delivery Channels
Beyond the new feedback system, the administration continues to hold weekly PGRS sessions every Monday at both the Collectorate and mandal-level offices. Citizens are encouraged to use these sessions to file formal petitions. To track the progress of existing complaints, the Collector highlighted the availability of the 1100 toll-free number. By combining physical sessions with digital tracking and QR-based auditing, the Eluru district administration seeks to refine its response time and the quality of its public service delivery.
Source: The Hindu — National
Related stories
Assam Flood Toll Reaches 85 as Receding Waters Leave Five Districts in Crisis
Independent MP Pappu Yadav Targeted in Footwear Attack Amid Temple Dispute
Nasrin Returns to Kolkata After 19-Year Exile With State Security Guarantee
