Woman Claims Zepto App Ingredient List Didn't Match Product Label, Company Responds
A Zepto customer shared a viral post highlighting discrepancies between the ingredient list on the delivery app and the physical product label. The incident has sparked a conversation regarding transparency and consumer trust in quick-commerce platforms.
A consumer recently took to social media to report an inconsistency between the product information displayed on the Zepto mobile application and the actual packaging received. The user pointed out that the digital listing failed to mention certain ingredients that were clearly visible on the physical label once the order arrived.
Expressing concerns over food safety and transparency, the customer warned others to verify products upon delivery. The individual noted that such discrepancies create "trust issues" for shoppers who rely on app descriptions for dietary requirements or health reasons.
In response to the viral claim, Zepto's customer support team acknowledged the issue and stated they are looking into the matter. The company emphasized its commitment to providing accurate product details and is working to rectify any information gaps across its inventory listings.
Source: Social media user reports and official company response.
